Catchment | Help Centre
Help centre

Answers, without raising a ticket.

Setup, reporting, onboarding and exports. If it isn’t here, your account manager is one message away.

{{ resultLabel }}
Browse by topic
{{ item.tag }}{{ item.q }} +

{{ item.a }}

Nothing matched that search. Try a module name, or contact support below.

Still stuck?

Support sits with the same team that sets projects up, so you get an answer from someone who knows your reporting obligations.

How does a project get set up in Catchment?

A project is created with its obligations first - targets, thresholds and the frameworks it reports against. Those requirements then push down to the trade partners, suppliers and consultants attached to the project, so everyone sees the same definitions from day one.

Who needs an account?

Anyone who contributes or reviews data. Users are unlimited, so there is no reason to share logins or collect data by email.

How are participation hours captured?

Hours come in against the workforce attributes the project is measuring, at the source. Once an hour is attributed it rolls into target progress without anyone re-keying a timesheet.

How is social spend verified?

Spend is matched to certification. Social enterprise, Indigenous business and local supplier status is checked against the register behind it, and invoice-level evidence sits with the figure.

What counts as local content?

That depends on the policy your project reports against. Local content rules are configured per project, including the geography and the value basis, so the number matches the obligation rather than a generic definition.

Where do emissions figures come from?

From the activity data already being collected - energy and fuel, materials, transport, waste and water. EnviroTrack applies the factors and reports emissions by source, so the footprint is traceable back to the line item.

Can we track waste diversion by stream?

Yes. Waste is recorded by stream and destination, with diversion calculated against the total, and evidence held against each docket.

How does expiry tracking work?

Policies, licences and insurances carry expiry dates. Catchment tracks what is current, what expires inside 30 days and what has lapsed, and chases the owner before it becomes a compliance gap.

Can we use our own forms and surveys?

Yes. Existing templates, registers and surveys are ingested during setup and issued from Catchment, so responses land as structured data instead of attachments.

What does the monthly report include?

Whatever the project is obligated to report. Reports build themselves from certified site data, so the monthly submission reflects the same figures your team sees in the dashboard.

Can one submission satisfy several frameworks?

Framework mapping lets a single dataset report against multiple frameworks, so the same evidence answers a state policy, a client requirement and a rating tool without being rebuilt each time.

How do we hand evidence to an auditor?

Audit exports package the figures with the evidence behind them, so an auditor can trace a number back to its source document without a follow-up request.

A contractor asked us to onboard. What do we do?

Follow the link in the request and complete your business details, certifications and insurances. It takes most trade partners under 20 minutes, and it is free.

Where is our data held?

In Australia. Data residency, single sign-on and role-based access controls are available on every project.